Job Overview – Program Director (Shelter Services) Compensation: $56/hour Location: Brooklyn, NY Schedule: Monday to Friday (In-Office)
TAG MedStaffing is hiring a Program Director (Shelter Services) in Brooklyn, NY for our client, supporting shelter operations, case management services, staff leadership, and program compliance. This role oversees day-to-day service delivery for an adult shelter program while managing staff performance, documentation, and operational priorities. The Program Director will also participate in an after-hours on-call rotation to coordinate responses to critical incidents.
Responsibilities as the Program Director (Shelter Services):
Program Leadership: Oversee daily shelter operations, case management services, housing support, and overall program performance.
Staff Management: Supervise program staff, provide coaching and performance feedback, and maintain appropriate staffing coverage.
Compliance Oversight: Ensure services, records, reporting, and operating practices meet applicable shelter program and regulatory requirements.
Crisis Management: Direct responses to urgent client and operational incidents, including coordinating appropriate action during assigned after-hours on-call coverage.
Performance Monitoring: Review program data, documentation, and service outcomes to identify gaps and implement operational improvements.
Community Collaboration: Maintain effective relationships with internal teams, government partners, and community providers while supporting client-centered service delivery.
Qualifications for the Program Director (Shelter Services):
Education: Bachelor's degree in any field is required.
Certification: Ability to complete required shelter operations, CPR/First Aid, confidentiality, trauma-informed care, overdose prevention, and crisis intervention training within 6 months of hire is required.
Experience: 3+ years of experience working with vulnerable populations and 2+ years of leadership or supervisory experience are required.
Industry Knowledge: Shelter or supportive housing experience with knowledge of case management, housing services, crisis response, and applicable regulatory requirements is preferred.
Technical Skills: Proficiency with Microsoft Office and the ability to learn and effectively use case management, documentation, and reporting systems are required.
Skills & Attributes: Strong leadership, communication, organization, crisis management, and decision-making skills with the ability to manage competing priorities in a high-volume environment.
Application Notice:Â Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.
